Terms of Service
. Here you’ll find the Terms of Service and Privacy Policy for EC Remedial Therapies. They explain how the website and services are provided, as well as how your personal and health information is collected, used and protected. It’s all about keeping things clear, respectful and transparent.
EC Remedial Therapies Privacy Policy
Last updated: August 2026
EC Remedial Therapies respects your privacy and is committed to protecting your personal and health information.
Information We Collect
When you make an enquiry, complete a form, book an appointment or receive treatment, we may collect information including your name, contact details, date of birth, appointment information and relevant health and medical history.
As part of your treatment, we may also collect information about injuries, pain, surgeries, scars, medications and other health concerns, along with assessment findings and treatment notes.
How We Use Your Information
We collect and use your information to:
respond to enquiries and manage appointments;
assess your needs and provide safe, personalised treatment;
maintain appropriate clinical records;
process payments and eligible health fund claims;
communicate with you about your appointments and care; and
meet our professional, insurance and legal obligations.
With your consent, we may also contact you with clinic news, information and special offers. You can unsubscribe from marketing communications at any time.
Website, Advertising and Online Forms
If you submit your details through our website, online booking system, Facebook or Instagram advertising, or another online form, your information may be processed and stored using third-party systems that help us manage enquiries, bookings and client communication.
These may include website and CRM platforms, Meta services, booking systems, email and SMS providers, payment processors and other service providers used to operate the practice.
We do not sell your personal or health information.
Health Information
To provide safe and appropriate treatment, we may collect sensitive health information relevant to your care.
Your health information is treated confidentially and will only be used or disclosed for purposes related to your treatment, with your consent, or where permitted or required by law.
Storage and Security
We take reasonable steps to protect personal and health information from loss, misuse, unauthorised access or disclosure.
Client records are retained in accordance with applicable professional and legal record-keeping requirements.
Cookies and Analytics
Our website may use cookies, analytics and advertising technologies to understand how visitors use our website, improve our services and measure the effectiveness of our advertising.
You can manage cookies through your browser settings.
Accessing Your Information
You may request access to the personal information we hold about you or ask us to correct information that is inaccurate or out of date, subject to any applicable legal requirements.
Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be available on our website.
Contact Us
If you have questions about this Privacy Policy, would like to access or correct your information, or have a privacy concern, please contact:
EC Remedial Therapies
Ocean Grove, Victoria, Australia
Please contact us using the details provided on this website.
EC Remedial Therapies Terms of Service
1. Terms
By accessing the EC Remedial Therapies website, you agree to be bound by these Terms of Service, all applicable laws and regulations, and acknowledge that you are responsible for compliance with any applicable local laws.
If you do not agree with any of these terms, you should not use or access this website. The materials contained on this website are protected by applicable copyright and intellectual property laws.
2. Use Licence
Permission is granted to temporarily access or download one copy of the materials on the EC Remedial Therapies website for personal, non-commercial use only.
This is the grant of a licence, not a transfer of ownership. Under this licence, you may not:
modify, reproduce or copy the materials without permission;
use the materials for any commercial purpose or public display without permission;
attempt to decompile or reverse engineer any software contained on the EC Remedial Therapies website;
remove copyright or other proprietary notices from the materials; or
transfer or reproduce the materials on another website or server without permission.
This licence will automatically terminate if you breach any of these restrictions and may be terminated by EC Remedial Therapies at any time.
3. Health and Treatment Information
Information provided on the EC Remedial Therapies website is for general information and education only.
Information about Remedial Massage, Gentle Scar Therapy, Remedial Hot Stones, Bowen Therapy, Cranio-Sacral Therapy, NLP Life Coaching or any other service offered by EC Remedial Therapies is not intended to replace individual medical advice, diagnosis or treatment from an appropriately qualified healthcare professional.
Every person and every body is different. Treatment recommendations are made based on your individual history, assessment and circumstances, and results may vary between individuals.
If you have concerns about a medical condition, injury, surgical wound or your suitability for treatment, you should seek advice from your doctor or other appropriately qualified healthcare professional.
4. Disclaimer
The materials on the EC Remedial Therapies website are provided on an "as is" basis.
While reasonable care is taken to provide useful and accurate information, EC Remedial Therapies makes no warranties, expressed or implied, regarding the completeness, accuracy, reliability or suitability of information contained on the website.
Information about possible treatment outcomes is not a guarantee that any particular result will be achieved.
5. Limitation of Liability
To the extent permitted by Australian law, EC Remedial Therapies will not be liable for loss or damage arising from the use of, or inability to use, information or materials contained on this website.
Nothing in these Terms of Service is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.
6. Accuracy of Materials
The EC Remedial Therapies website may occasionally contain technical, typographical, photographic or other errors.
EC Remedial Therapies does not warrant that all materials on the website are accurate, complete or current and may make changes to website content at any time without notice.
7. External Links
The EC Remedial Therapies website may contain links to third-party websites or services.
EC Remedial Therapies is not responsible for the content, privacy practices or operation of external websites. The inclusion of a link does not necessarily constitute an endorsement of that website, business, product or service.
Use of any linked website is at the user's own discretion.
8. Bookings and Services
Appointments are subject to availability and any booking, cancellation or rescheduling policies communicated by EC Remedial Therapies at the time of booking.
Clients are responsible for providing accurate and relevant information regarding their health, medical history, injuries, surgeries and other circumstances that may affect the suitability or delivery of treatment.
Where health fund rebates may be available, eligibility and the amount claimable will depend on the client's individual health fund, level of cover and the treatment provided. Clients are responsible for confirming their eligibility with their health fund.
9. Intellectual Property
Unless otherwise stated, the written content, photographs, graphics, branding and other original materials appearing on this website are owned by or licensed to EC Remedial Therapies.
These materials may not be reproduced, distributed or used commercially without prior written permission.
10. Modifications
EC Remedial Therapies may revise these Terms of Service from time to time.
By continuing to use this website, you agree to be bound by the current version of these Terms of Service.
11. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of Victoria, Australia.
You submit to the jurisdiction of the courts of Victoria and any courts that may hear appeals from those courts.
12. Contact
If you have any questions about these Terms of Service, please contact EC Remedial Therapies through the contact page on this website.
Every treatment is thoughtfully tailored to you. With over 26 years of experience, I combine gentle hands-on therapy with a personalised approach to help reduce pain, restore movement, and support your body's natural healing.
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© 2026 Elicia Crook Remedial Therapies - All Rights Reserved.
Phone or SMS: 0409 561 741
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